Delivery, Returns & Warranty

Delivery

We dispatch from Chennai. Delivery charges and the estimated delivery time for your PIN code are shown at checkout. For business quotations, delivery charges and timelines are stated on the quotation.

Please check the package on delivery. If the box is visibly damaged, note it with the courier and contact us the same day.

Damaged, wrong or missing items

Contact us as soon as possible after delivery with your order number, photos of the item and packaging, and a description of the problem. We will arrange a replacement, repair or refund as appropriate once the issue is confirmed.

Returns

Whether an item can be returned depends on the product and its condition. Items must be returned unused, in their original packaging with all accessories, manuals and free items. Software, consumables (ink, toner), opened memory cards and pen drives, and items made or configured to order may not be returnable unless faulty. Please contact us before sending anything back.

Refunds

Approved refunds are made to the original payment method after the returned item has been received and checked.

Warranty

New products are covered by the manufacturer’s warranty. The period is stated by the manufacturer and, for many items, in the product name. Warranty claims for most brands are handled by the brand’s service centres; we can guide you through the process.

Refurbished and open-box products carry the warranty stated for that item. Please confirm it with us before ordering.

Contact

For any delivery, return or warranty question, contact us with your order number.